India's No.1 PU & Degree With Integrated IAS & IPS(UPSC/PSC) Training College.
MISSION KARMAYOGI: FOR CIVIL SERVANTS WHO ARE BETTER PREPARED AND CITIZEN-ORIENTED
Relevance: GS 2- Role of civil services in a democracy.
Why in the news?
- The Indian Institute of Public Administration assessed the impact of recent training under Mission Karmayogi by seeking inputs from supervisors.
- The assessment reported increased proficiency in data analytics and e-governance tools among the trained staff.
India’s Path to Viksit Bharat by 2047
- Goals and Aspirations:
- Aim: Becoming a manufacturing hub in the global supply chain.
- Goal: Becoming a critical exporter of value-added services.
- Objective: Becoming a mass supplier of human skills to an ageing developed world.
- Challenges: The “how” of achieving these goals concerns many stakeholders.
- Role of Civil Services:
- Improved governance and efficient, competent civil services are essential for achieving India’s ambitions.
- Concerns were raised about the capacity of civil servants to help India reach its goals.
- Current Evaluation:
- Three years into the programme, the question remains whether our civil services are more capable of contributing to the goal of a $30 trillion economy by 2047.
- The role of state governments and municipal corporations is equally important in achieving India’s 2047 targets.
- Municipal governments are responsible for delivering services, infrastructure, and public goods like drinking water, sanitation, and roads.
Mission Karmayogi
- Launched by Prime Minister Narendra Modi emphasized promoting citizen-centric approaches among civil servants.
- Aim: Transform India’s three million civil servants into citizen-centric, future-ready, and result-oriented karmayogis.
- Capacity Building Commission (CBC):
- Constituted in 2021 as part of Mission Karmayogi.
- CBC partnered with the Ministry of Home Affairs to train police personnel from various Union Territories.
- Role: Provide policy guidance and tools to enhance the capabilities of all levels of India’s vast civil services.
Addressing Delays in Mega Infrastructure Projects
- Past Issues:
- Delayed completion of mega infrastructure projects, such as rail freight corridors and national highways, was common.
- Delayed inter-ministerial permissions often hindered progress, leading to project delays.
- PM Gati Shakti Platform:
- Integrated all legal and geographic layers, including forests, wildlife sanctuaries, roads, and railway lines.
- Facilitated the planning and execution of mega infrastructure projects.
- Whole of Government Approach:
- Encouraged ministries to work in a de-siloed manner to achieve national priorities.
- It aimed to harmonize sector-specific perspectives.
- Requirements for Effective Functioning: Knowledge and skill sets in emerging technologies and GIS across diverse ministries.
- Training for field-level public officials in highways, customs, forests, power, mining, civil aviation regulatory authorities, rail safety, etc.
Collaborative Training Initiatives
- Collaborative Training:
- CBC worked with the Ministry of Commerce and civil services training institutions like Gati Shakti Vishwavidyalaya and National Academy of Customs, Indirect Taxes and Narcotics.
- Curated digital training courses for civil servants to apply PM Gati Shakti for project planning and coordination.
- Over 24,000 officials from railways, forests, customs, highways, and telecom completed PM Gati Shakti learning modules.
- Emerging Technologies Training:
- CBC curated an online learning module on emerging technologies (AI, IoT, Big Data) for iGOT Karmayogi Bharat.
- Over 3,88,000 government personnel across ministries successfully certified in these modules.
- High-Tech Road Construction:
- CBC collaborated with the Ministry of Road Transport and Highways, IIT Mumbai, Indian Academy of Highway Engineers, and the Norwegian Geotechnical Institute.
- Curated courses on emerging high-tech road-construction technologies and resolving geohazards like landslides.
- Impact on Infrastructure Projects:
- Speed of new rail line construction increased from 4 km/day to 12 km/day by 2024.
- Over 15 highway projects under Bharatmala-2 prepared using PM Gati Shakti.
- New rail and highway alignments planned to avoid sensitive wildlife habitats due to integrated planning.
Police Training for Sewa Bhaav:
- Over 50,000 police personnel trained on a research-based self-reflection course to promote “sewa bhaav”.
- Training included modelling common citizen flashpoints and teaching proactive problem-solving.
- Impact of Police Training:
- Quality Council of India’s assessment in Puducherry: “Very satisfied” citizens dealing with police increased from 24% to 66%.
- Increased sense of security in Kashmir reflected by 21 million tourists visiting in 2023.
- Positive feedback for Delhi Police’s soft skills during the G-20 summit.
- Examples of Improved Policing:
- A Srinagar police sub-inspector reported a more professional attitude to policing after training.
- Delhi Police received accolades for their visitor interactions during the G-20 summit.
Training Programmes and Impact on Service Delivery
- Railway Customer Service Training:
- CBC, Railway Board, and IRITM, Lucknow curated a programme to train 1,00,000 station masters, travelling ticket examiners, and reservation clerks.
- Focus: Proactively solving passenger and freight customer grievances.
- Assessment: 1,600 citizens/customers interviewed by Research and Development Initiative at railway platforms, ticket booking counters, inside trains, and parcel/goods sheds.
- Results: Citizen satisfaction on service provision and solution response increased by 1.5 to 1.9 times in Mumbai, Asansol, Bengaluru, and Lucknow divisions.
- Gramin Dak Sevaks and CSC Training:
- Over 4 lakh Gramin Dak Sevaks trained in enhanced citizen service delivery.
- Nearly 1 lakh village-level citizen service centres (CSCs) under MeitY received similar training.
- Tax System Training:
- PM emphasized the need for a painless tax system rewarding honest taxpayers for Viksit Bharat.
- CBC partnered with the Central Board of Direct Taxes to curate an online module on systemic solutions to repeated taxpayer grievances.
- Over 14,000 direct tax personnel completed the online learning module.
Empowering Municipal Corporations and Civil Services
- Role of State Governments and Municipal Corporations: Crucial in achieving India’s 2047 targets, delivering services, infrastructure, and public goods like drinking water, sanitation, and roads.
- Municipal governments are responsible for these services.
- Capacity Building Initiatives:
- CBC piloted capacity building approaches in Ahmedabad, Rajkot, Nagpur, Pune, Bhubaneswar, and Mysuru municipal corporations.
- Almost entire staff of Ahmedabad and Nagpur municipal corporations onboarded on iGOT Karmayogi Bharat for courses on municipal finance, road engineering, solid waste management, etc.
- Visible Impacts of Mission Karmayogi:
- Internally fostering a culture of life-long learning.
- Section officers and administration assistants nationwide completed 15 lakh online learning modules on data analytics, Government e-Marketplace modules, and software tools like advanced excel.
- Indian Institute of Public Administration’s assessment reported increased proficiency in data analytics and e-governance tools among recently trained staff.
- Giant Leaps in Capacity Building:
- Mission Karmayogi, CBC, and Karmayogi Bharat significantly enhanced Indian civil services’ capacity building.
- Contributing to dispelling the notion of “state failure” versus “market failure.”
- Future Directions: The Government of India’s 90 departments and over 2,700 attached agencies urged to implement annual capacity building plans facilitated by the CBC, focusing on role-specific learning needs.
Alternative articles
https://universalinstitutions.com/first-national-training-conclave/
Mains question
Discuss the role of Mission Karmayogi in transforming Indian civil services and municipal governance. Explain its impact on capacity building, and challenges in implementing annual capacity plans. (250 words)
