Q. Explain the idea behind the introduction of citizen’s charters in India. Also, discuss the problems faced in their implementation.
Approach: Provide a brief background on the evolution of the concept of citizen charter in India. Explain the idea/rationale behind the adoption of the concept. Highlight the problems faced in its implementation. Conclude with a way forward. Answer: The concept of citizen charter evolved in the UK with the aim of making service delivery more …
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