RAILWAYS LAUNCHES RAILONE APP FOR SEAMLESS TRAVEL SERVICES

RAILWAYS LAUNCHES RAILONE APP FOR SEAMLESS TRAVEL SERVICES

Why in the News?

  • New launch: Union Railway Minister Ashwini Vaishnaw launched the RailOne app in New Delhi, offering a unified superapp for smart travel solutions. This one-stop platform represents a significant step in digital innovation for the railway sector.
  • Developed by: The app is created by CRIS, the Railways’ IT PSU, to enhance passenger services and provide a one-stop platform for train travel, aiming to reduce operational costs through digital transformation.
  • Multi-platform access: Available on Android Play Store and iOS App Store, with IRCTC authorisation, ensuring wide digital accessibility for users.

RAILWAYS LAUNCHES RAILONE APP FOR SEAMLESS TRAVEL SERVICES

Key Features of RailOne App

  • Unified services: Offers live train tracking, grievance redressal, e-catering, porter booking, and taxi services. The app also provides train running status, train enquiry, and coach position information for a seamless experience. Additionally, it includes passenger reservation features and freight enquiries, making it a comprehensive solution for all railway-related needs.
  • Ticket benefits: Provides 3% discount on unreserved and platform tickets, with options to select seat category during the booking process.
  • Single sign-on: Allows login via mPIN, biometrics, and supports UTS and RailConnect credentials. The app incorporates biometric authentication for enhanced security protocols, addressing concerns of unauthorized ticketing.
  • Device efficient: Combines services, removing the need for multiple apps. RailOne serves as a unified superapp with a user-friendly interface, requiring minimal registration for ease of use.
  • Digital wallet: Includes a railway e-wallet feature for convenient transactions, further enhancing service enhancements for passengers.
  • Additional features: The app also provides hotel suggestions for travelers, making it a comprehensive travel companion.

Significance for Indian Railways

  • Passenger convenience: Enhances digital experience and ease of access for millions of travellers, boosting customer satisfaction through improved digital accessibility.
  • Digital push: Supports Indian Railways’ shift towards integrated smart mobility and digital transformation, positioning RailOne as a future-ready solution for modern rail travel.
  • System upgrade: Upcoming PRS system to be multilingual, agile, and handle 10x more traffic, improving operational efficiency and reducing operational costs.
  • Unified access: Provides a one-stop platform for various railway services, including quick enquiries and travel feedback, streamlining the entire travel process.

DIGITISATION IN INDIAN RAILWAYS
● CRIS role: Key agency in developing IT solutions like PRS, FOIS, and now RailOne, driving digital innovation in the sector.
● IRCTC function: Manages ticketing, catering, and tourism for Indian Railways IRCTC, including tourism packages and hotel suggestions.
● Digital reforms: Includes UTS app, e-catering, Wi-Fi-enabled stations, and AI-powered logistics, all contributing to service enhancements.
● Impact: Boosts efficiency, passenger satisfaction, and aligns with Digital India Mission, setting global digital standards for railways and reducing operational costs.