PRAGATI Platform: Revolutionizing Governance and Project Implementation

Why in the news?

PRAGATI, India’s transformative e-governance platform, gained attention for its significant impact on resolving grievances, expediting project delivery, and enhancing inter-governmental collaboration, earning international acclaim for improving governance and transparency in project execution.

Introduction to PRAGATI Platform:

  • PRAGATI (Pro-Active Governance and Timely Implementation) was launched on March 25, 2015, as a pioneering initiative to improve governance and project execution.
  • Developed by the Prime Minister’s Office (PMO) in collaboration with the National Informatics Centre (NIC), it integrates digital data management, video conferencing, and geospatial technology.
  • The platform facilitates grievance redressal, project monitoring, and enhanced accountability through a multi-modal approach.

PRAGATI Platform: Revolutionizing Governance and Project Implementation

Key Features and Working:

  • Cooperative Federalism: PRAGATI fosters collaboration among the Prime Minister, Union Secretaries, and State Chief Secretaries through real-time discussions.
  • Data Integration: It combines data from CPGRAMS (grievance system), the Project Monitoring Group, and the Ministry of Statistics and Programme Implementation for comprehensive oversight.
  • Monthly Reviews: The fourth Wednesday of every month, termed “PRAGATI Day,” is dedicated to reviewing flagged issues using updated visuals and data.
  • The system allows for proactive issue resolution, ensuring that decision-makers are well-informed about ground realities.

Impact on Governance:

  • PRAGATI has significantly improved decision-making by eliminating bottlenecks, expediting processes, and fostering e-governance.
  • Its focus on timely implementation of projects has transformed infrastructure delivery and addressed public grievances effectively.
  • The initiative has garnered international recognition for its innovative approach to governance and its contribution to India’s development goals.

What is CPGRAMS?

  • Full Form: Centralised Public Grievance Redress and Monitoring System.
  • Purpose: 24×7 online platform for citizens to lodge grievances on service delivery.
  • Scope: Connected to all Ministries/Departments of the Government of India and States.
  • Access: Provides role-based access for Ministries and States.
  • Mobile Accessibility: Available as a standalone app on Google Play Store and integrated with UMANG.
  • Functionality: Ensures centralized grievance redressal and monitoring to enhance transparency and accountability in public service delivery.

Sources Referred:

PIB, The Hindu, Indian Express, Hindustan Times