CENTRE ISSUES NEW GUIDELINES FOR PUBLIC GRIEVANCES
Why in the news?
- The Centre has introduced complete recommendations to make complaint redressal time-bound, on hand, and powerful.
- The Ministry of Personnel, Public Grievances, and Pensions pursuits to empower citizens and streamline the grievance technique with those up to date policies.
Registration and Processing:
- Citizens can sign up grievances thru the PG Portal, which provides a single-window experience.
- Central Ministries and Departments must employ Nodal Officers for Public Grievances to deal with issues directly and fairly.
- Dedicated Grievance Cells with ok resources and understanding of schemes are required to be hooked up.
- Feedback on resolved grievances may be dispatched to residents via SMS and e mail.
Performance and Timelines:
- The CPGRAMS portal has resolved almost 60 lakh public grievances between 2022 and 2024.
- Grievance redressal timelines had been decreased from 30 days to 21 days under the new coverage guidelines.
source:pib
About Centralised Public Grievance Redress and Monitoring System:
Grievance Redress Portal:
Advanced Technology Integration:
Key Functions of Intelligent Grievance Management System(IGMS):
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